Our privacy policy

Effective date: November 2024

1. Introduction

Lavtonet ("we", "us" or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (Bill 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Legal compliance

In accordance with Quebec's Bill 25, we undertake to :

Obtain your explicit consent before collecting, using or disclosing your personal information
Inform you of your rights concerning data portability
Notify you promptly of any confidentiality incident presenting a risk of serious harm
Designate a person responsible for the protection of personal information within our organization
Conduct Privacy Impact Assessments when necessary

3. Information we collect

3.1 Personal information

We may collect the following types of personal information:

Name
Contact details (e-mail address, telephone number, postal address)
Property details for cleaning services
Service preferences
Payment information

3.2 Non-personal information

We may also collect non-personal information such as browser type, IP address and website usage data through cookies and similar technologies.

4. How we use your information

We use your personal information for the following purposes:

To provide and improve our cleaning services
To contact you about appointments and services
To process payments
To send you promotional material (with your consent)
To comply with legal and regulatory requirements

5. Information sharing and disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With your consent
To comply with legal obligations
With service providers who assist us in our operations (e.g. payment processors)

6. Data security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure or destruction.

7. Your rights

In accordance with Quebec's Bill 25, you have the following rights:

Access your personal information
Correct inaccurate information
Request deletion of your information (right to be forgotten)
Withdraw your consent at any time
Receive your data in a structured, commonly used technological format (right to portability)
To be informed when your personal information is used to make a decision based on automated processing
File a complaint with the Commission d'accès à l'information du Québec

8. Privacy incident

In the event of a privacy incident involving your personal information, we will :

Inform you promptly if the incident presents a risk of serious harm
Notify the Commission d'accès à l'information du Québec
Maintain a register of confidentiality incidents
Take the necessary measures to reduce risks and avoid new incidents

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

10. Applicable jurisdiction

This privacy policy is governed by the laws of the province of Quebec, including :

Act respecting the protection of personal information in the private sector (Bill 25)
The Civil Code of Québec
The Québec Charter of Human Rights and Freedoms

Any dispute relating to this policy shall be submitted to the exclusive jurisdiction of the courts of Quebec.

11. Contact us

If you have any questions about this privacy policy or to exercise your privacy rights, please contact our Privacy Officer :

T : 418 255-1628 E : info@lavtonet.ca